Changed your mind

You have 14 days from the day the racket is delivered to tell us you want to cancel, for any reason. Use the contact page with your order number, or reply to your order email. You then have 14 days to send it back. We refund within 14 days of receiving it.

Return postage is yours to pay, unless the racket arrived damaged or was not as described. We will give you the UK return address when you tell us.

You can unwrap the racket, hold it and check it as you would in a shop. If it has been played with (ball marks on the face, a scuffed edge, the grip film removed) we may deduct an amount for the reduced value, as the law allows.

Arrived damaged, or not what you ordered

Send us a photo through the contact page within 30 days of delivery. We refund in full, including any postage, or send a replacement if you would rather. We would rather refund quickly than argue.

A fault after that

Manufacturing defects are covered for 6 months from delivery: a frame that cracks without an impact, a face that delaminates, a grip that comes away. Send photos and we repair, replace or refund. Damage from hitting the glass, a wall, the floor or another racket is not covered, and neither is normal wear to the face, edge and grip.

Late or missing

If the tracking stops moving, or the racket has not arrived by the latest date on your confirmation, get in touch. Genuinely lost parcels are refunded or resent, whichever you prefer, and you will not be left out of pocket.

None of this affects your statutory rights.